WEBINAR: Communicating With Patients When Things Go Wrong In Dentistry
January 19, 2022: 12 to 1pm Central Time
February 1, 2022: 6:30 to 7:30pm Central Time
1 CE (Pending Approval)
Presented by the ADA’s Council on Advocacy for Access and Prevention (CAAP)
Few challenges strike as much fear in a dentist’s heart as the need to talk to one a patient who has been harmed by their dental care. Join the webinar and hear national experts share best practices for communicating with patients who have been involved in a “near miss” or adverse incident, while being able to describe how these skills reinforce the key behaviors needed to support patients and drive learning in dentistry.
This webinar is offered on two separate dates:
Wednesday, January 19, 12:00pm central time: Register Here
Tuesday, February 1, 6:30pm central time: Register Here
By the conclusion of this webinar, attendees will be able to:
- Identify 3 steps they can take today to enhance a culture of patient safety in their practice;
- Explain 3 reasons why transparency is essential to a culture of safety;
- Describe the critical communication skills required to respond effectively when patients are harmed by their dental care.
Julie Morath, RN, MS, CPPS
Julie Morath has over three decades experience as a healthcare executive, following her work as a registered and advanced practice nurse, specializing in psychiatry and mental health. She has held C-suite positions as Chief Nursing Officer and VP of Clinical Services, Chief Operating Officer and Chief Quality and Patient Safety Officer at major US health systems, including serving as President and CEO for the development of the Hospital Quality Institute of California. Thomas H. Gallagher, MD
Thomas H. Gallagher, M.D., is a general internist who is Professor in the Department of Medicine at the University of Washington, where he is Associate Chair for Patient Care Quality, Safety, and Value. He is a Professor in the Department of Bioethics and Humanities and serves as Executive Director of the Collaborative for Accountability and Improvement, an organization dedicated to advancing the spread of Communication and Resolution Programs (www.communicationandresolution.org) Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency.